Return Policy

Merchandise may be considered for return within 30 days of the original purchase date. To qualify for return, all products require a Return Merchandise Authorization (RMA) Number prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will be subject to a minimum 25% restocking fee.  Any items received and inspected that are found to be non-conforming may be rejected.

*Returns may not be accepted on factory or special orders.

Electronic Hardware

All customers returning electronic hardware must first contact the manufacturer's tech support (Numbers listed below).  If tech support is unable to remedy the problem and the product is deemed defective you will be issued a trouble-ticket/case number from the manufacturer.  Contact Buydoorhardwarenow.com with trouble-ticket or case number to obtain an RMA for return of the material.

Defective Merchandise

If an item arrives with hidden damage as a result of manufacturer or a defect occurs during the intended use of the product, we will send you a pre-paid UPS shipping label to use for returning your order to BuyDoorHardwareNow.com.

To get this shipping label and a valid RMA#, please send an email to Returns, or call 1-877-474-9145.  Once you've received both the label and the RMA#, ship the defective item with the original packaging, paperwork and products back to the address provided on RMA or shipping label. We'll process your return and ship you a replacement or credit your account accordingly.

All claims for shortage or hidden damage must be made within 5 days of receipt of goods. If a package arrives in an obviously distressed condition, you may refuse the shipment or sign for the package as damaged. The carrier will be required to cover any merchandise loss incurred.
 

If you refuse a shipment due to damage in transit, please contact us and we will duplicate your order if possible, if there is hidden damage, please contact our customer service department with the damaged material present and the packing slip in your possession.

 

Manufacturer's TECH SUPPORT numbers

Adams Rite - 1-800-810-9473
Alarm Lock - 800-252-5625
BEA Security - 800-523-2462 Ext: 7999
Code Locks - 1-714-979-2900
Corbin Russwin - 1-800-810-9473
Detex - 1-800-729-3839 x 2
HES - 1-800-810-9473
HID - 1-800-810-9473
KABA - 1-800-849-8324
McKinney - 1-800-810-9473
Norton - 1-800-810-9473
Rixson - 1-800-810-9473
Sargent - 1-800-810-9473
Securitron - 1-800-810-9473
Yale - 1-800-810-9473
Folger Adam - 800-626-7590
Arrow - 800-839-3157